shipping inforamtion for english page
Here are answers to some frequently asked questions so you can know what to expect when purchasing from us:Shippind cost & Estimated time for delivery
Standard Shipping worldwide 8$ via Israel Post (5-20 Business Days)
Express shipping worldwide 15$ via Israel Post (5-10 Business Days)
(DUE TO COVID MAY BE DELAYS)
.Please add 3-10 days as processing time, prior to shipping
Estimated shipping time does not include customs, domestic holidays, strikes - .anything that is beyond our control
.You will receive a shipping notification email with tracking information*
Please make sure your shipping address is correct. Orders that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. Please note, we do not ship on the weekend or holidays.
Where Do You Ship From?
.From Israel, Abirim
How long will it take to process my order?
All items are shipped within up to 10 work days. If you are in a hurry and need your order to get to you as soon as possible please contact us here and we will do our best to speed it up.
What about International shipping?
International shipping is available worldwide.
Do You Offer Express shipping?
Yes, If you'd like your order to arrive faster, you can choose express shipping from the shipping options during checkout.
Can't find the express shipping option? Contact me here.
Customs and Duties?
If your purchase is held up by customs, any duties and payments are the responsibility of the buyer. Customs policies vary widely from country to country, and we have no control over these charges and cannot predict what they may be. We attach the proper documentation to speed up the customs process.
How can I Track My Package?
After shipping, we supply to you a tracking number, but, unless you choose the express shipping option, for certain countries there is no way to track a package after it has left Israel, and the tracking is not always reliable. If you choose express shipping, then your package will be surely trackable.
If for any reason you are not happy with your order, contact me within 5 days from the day you received your order and we will work out a refund or exchange. Cover of the shipping cost will not be refunded.
Your refund will be issued once we receive your purchase and find it in saleable condition.
Help - something is wrong with my purchase
Studio Stav take a great care in high quality producs, but mistakes do happen. If there is an issue with your purchase please contact me.
Adress for returning packages is:
Payments are via PayPal Or Direct Payment via Credit Cards (Isracard, Visa, American Express) - choose during Checkout
*If you don't have a PayPal account you can sign up very easily during the Checkout process.
NOTE about PayPal payments: citizens of: USA, CANADA, AUSTRALIA, GREAT BRITAIN & ISRAEL, can make the payment via paypal WITHOUT paypal account using credit card, and do it in the Computer (this option doesn't work in mobile/ipad).
Is Your Website Secure?
All transactions are protected by powerful SSL encryption software and PCI compliant transaction processors. We use Shopify as a platform for our site.
Ask us here.